He canceled the Purpose World Tour in 2017 with 14 dates left, citing "unforeseen circumstances." In reality, the circumstances were clear: depression, anxiety, Lyme disease, and a chronic case of burnout. The machinery of fame had crushed him. His first major "start again" moment was the Purpose era. Gone was the snapback and the R&B swagger of Journals ; in its place was a somber, tattooed, bare-chested man dancing in the rain ( Sorry ) and kneeling in church ( Holy ). Purpose was an apology letter set to EDM beats.
The documentary Seasons laid this bare. Viewers watched Bieber get into an oxygen chamber, take IV vitamins, and cry as he discussed his past. Starting again meant admitting he hated who he was. It meant canceling a world tour to save his own life. By Justice , Bieber had stopped trying to be cool. He started trying to be good . The album featured a sample of Martin Luther King Jr. and cheesy, earnest pop-rock ("Hold On"). It wasn't edgy. It was happy.
As he sang on Purpose (the title track): "I'm sorry for the mad things I did / I'm sorry, I'm a sinner."