Goldstone-books

They respond to emails and return messages, but it’s transactional. If you receive the wrong book, they’ll refund or replace, but you pay return shipping unless the error was clearly theirs (e.g., wrong title). For a £2 book, many customers just eat the loss.

Occasionally, you’ll order a paperback and receive a hardcover (or vice versa). The cover art shown online may not match the edition sent. This happens because they scan ISBNs in bulk. Customer service is generally helpful about refunds, but it’s an annoyance. The Bad: Legitimate Gripes 1. No Photos of Individual Books Unlike smaller secondhand sellers on AbeBooks or eBay who upload actual photos, Goldstone uses stock images. You have zero way to know the real spine condition, cover wear, or if the "slight foxing" means a few spots or fully browned pages. goldstone-books

Their business model is genuinely green. They claim to recycle or resell over 90% of the books they handle. For eco-conscious readers who avoid brand-new paper production, this is a significant plus. They respond to emails and return messages, but